Terms and Conditions for Returns / Refund Policy

Exchange / Store Credit

    We understand that you might see something you like, but it may not work for  you when you take it home.     

    Our 7 day in home/office trial gives you the flexibility to exchange or receive a store credit which is valid for 3 years.

    We do not offer refunds if you change your mind or picked the wrong size.


We offer refunds, replacement or repair if:

  • The item is faulty or damaged
  • You were sent the wrong item
  • You were sent the wrong size
  • The item is significantly different from the product images and description


You are NOT entitled to a refund because:

  • You just changed your mind
  • You found the product cheaper at another store
  • You don't like it
  • You bought the wrong size
  • The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.


I don't have my receipt. Can I still get a refund?

If it can be established you have purchased at our store, you will be entitled to exchange, replace or a store credit, if you can produce one of the following types of proof of purchase.

Types of proof of purchase include:

  • Credit or debit card statement
  • A lay-by agreement
  • A receipt or reference number given for phone or internet payments
  • A copy or photograph of the receipt